An exemplary trainer and certified personal computer technician with exceptional organizational skills looking for a position which challenges me to grow professionally in the computer technology field.

A+, I-Net+, Network+, Project+, Security+, CIW JavaScript, CIW Site Designer, CIW Professional, Microsoft Certified Technology Specialist

Microsoft Word and Excel 95-2007, PowerPoint 95-2007, Windows 9x, Windows XP, Windows Vista, Windows 7, X/HTML, JavaScript, Paint.NET, Paint Shop Pro, Micrsoft Publisher 95-2007

Business Owner  9/2009 - present

Nancy's Computer Clinic, LLC

Troubleshoot and repair harware and software issues with desktop and laptop computers, home wired and wireless networks, printers. Provide private tutoring on using computer software. Deliver personal computer training courses to adult students for clients which includes the following: manage training locations including scheduling, resolving client issues, maintaining satisfaction levels, maintenance of computer equipment and network, curriculum development of new and old courses, create and distribute marketing materials, manage student enrollment including collection and deposit of tuition fees.

Technical Support Specialist   6/2009 - 8/2009

Comcast

Answer customer calls, do remote troubleshooting of cable television, internet and telephone services.

Gradepoint, Inc as an Independent Contractor, Detroit, MI

Deliver Personal Computer training courses to adult students. Manage off-site training locations including: scheduling, resolving client issues, maintaining satisfaction levels, maintenance of computer equipment on location, maintenance of network. Maintain equipment for entire training department, develop new courses and update old course materials. Create and distribute marketing materials and manage student enrollment including collecting of tuition fees.

Lead Personal Computer and Internet Trainer 1/2000 - 4/2001

Esoftsolutions, Inc, Detroit, MI

Deliver Personal Computer and Internet Professional training courses to students. Act as site coordinator for scheduling trainers, students, and ongoing training delivery. Serve as focal point for resolving client issues and maintaining satisfaction levels with ongoing training delivery.

Business Analyst 9/1998 - 1/2000

Adecco TAD / EDS, Troy, MI

Provided first level help desk phone support for the GM Access and GM Profit Center software programs to the GM Dealerships across the US and Canada.

Alternative Education Teacher 9/1997 - 9/1998

Davison Community Schools, Davison, MI

Taught basic computer skills, office skills, physical science, biology, applied biology-chemistry, community service and entrepreneurship to students in grades 9 -12. Attended parent-teacher conferences, in - services, staff meetings, chaperoned dances. Participated in curriculum development.

Floor Clerk 8/1991 – 9/1997

Satow Drugs, Frankenmuth, MI

Service Customers, order products, stock shelves, record keeping as needed.

Bachelors of Science Degree University Of Michigan-Flint, Flint, MI

Associates of Arts Degree Delta College, University Center, MI